How do I change my shipping address once my order is placed?
We can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment.
How do I change/modify my order?
Please note that we can help you modify your order before shipment. E-mail us immediately. This includes changing the flavor of an item, removing an item, changing your shipping address. Once your package has shipped, we will not be able to change anything.
How do I track my orders?
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped and include a tracking number.
How do I cancel an order?
To cancel a paid order, you will need to contact us immediately as most orders are processed and shipped within 2 days. We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Please see our terms and conditions for more information.
Why didn’t I get an email about my order being shipped?
We will send you an email once your order has shipped. If you did not receive an email, you may have entered your email incorrectly or it could have gone to your spam folder. It normally takes 2 business days for us to process your order and we will then ship your package out. If you have not received an email about your order being shipped within 5 days of the date you placed your order then please contact us.
Why is the tracking number not working?
It may take a couple of hours to see any activity once it has shipped out from our end.
My package shows delivered but I have not received my package?
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. If you cannot find it, check for your package with the USPS.
What is your return policy?
Due to the nature of the products, returns will not be accepted. We will only replace items that are damaged within 30 days from date of purchase. For more details, please see our terms and conditions.
What is the status of my refund?
If we said we would refund to your credit card, the whole process may take 7-10 business days. We refund your card within 24 hours but your bank may take 7-10 business days to transfer the money to your card account. We can’t control the processing speed of your bank. We apologize genuinely for the inconvenience caused and thank you for your kind understanding.
Why was my payment declined?
We accept Visa and MasterCard only. If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. In the case that your payment is still refused, we suggest trying a different card.
If there are any further questions that were not answered above, you may contact us using the information below:
Columbia Bitters Company